Continuity & Archiving
Email storage requirements are continuously growing. Considering that 80% of all corporate knowledge is now ‘locked’ within email, it is imperative that that these storage requirements be met and maintained.

On the Staff side - skills in network support, security management, mail services, expertise in an archiving application and backup procedures would be required. Few companies want to invest in the kind of redundancy of both staff and equipment in the fulfillment of only one service requirement. Conservatively speaking, this infrastructure could require an investment of US$200,000 to implement and operate

Email storage and retrieval can be easy and far more cost effective.  Move this continually growing storage off your network, yet maintain access to it with Info Exchange's eMessaging Continuity & Archiving. This solution to your archiving needs will store all emails (including Bloomberg) and instant messages while providing each user access to his/her archive through a web-based portal.

This archive portal also allows users to send and receive email from within the portal, thus fulfilling a cornerstone of your Email Continuity needs. And because access to the portal is role-based, supervisory accounts can be created to provide designated individuals the ability to monitor the messages in other mailboxes.

Advanced search and filter functions have also been built into the archive portal to assist in finding important messages amongst the massive number of messages collected from all users over time. Once this “needle in the haystack” is found, one simple click will restore the message from the archive back to your internal mail system. Even though the archive resides off your network, you still maintain control of your company’s archive by choosing to keep as little as one year of messages or up to seven full years of messages. Also, you have the option of off-loading the archive to other media upon request.

• Archive emails (including Bloomberg) and Instant Messages – Archive more than just your emails within this one portal to make searching and retrieval much easier.
• Send, receive, and forward emails directly from the archive – Having a functional email system is critical to business and is thus a cornerstone of a solid Business Continuity Plan. All accounts in the eMessaging Archive Manager have the ability to send and receive email directly from the archive itself.
• Role-based access – End user roles can access their own archives, while supervisory roles can access other user archives in addition to their own. Custom roles can also be created to best match your needs.
• Customizable data retention – You determine how long to keep messages in your archives. The archive can also be downloaded to a CD/DVD at your request for offline storage.
• One Click Recovery – Advanced, easy-to-use search filters have been built in to help you find the needle in the haystack. Recovery of messages is then performed with a single click.

Give your users unlimited mailboxes
Info Exchange’s Personal Archive gives your users unlimited mailboxes and allows them to quickly and easily access their archived email directly from Microsoft Outlook or Lotus Notes. For added convenience, we offer Personal Archive Folder Sync, which keeps users’ Outlook folders intact in the archive for easier search and retrieval. Plus, with our cached sign-on technology, you don’t have to worry about forgotten usernames and passwords.

• Give end users the power to restore lost emails themselves—even things they may have deleted—from their desktop, laptop, BlackBerry® device or Windows Phone 7
• Eliminate free-range email files (PST/NSF), and minimize the burden on your IT staff and/or help desk
• Improve performance by reducing the footprint on your mail servers, and shrink backup windows

Advanced search filters make retrieving old or deleted email easy.

Personal Archive seamlessly integrates with Outlook and Notes, so it’s easy to complete the most common day-to-day tasks, using a variety of familiar shortcut buttons. In addition to giving your users the power to restore lost or deleted emails back to their inboxes, Personal Archive also allows them to compose, reply to and forward messages directly from their archives, just like they would in Outlook or Notes. Additional features include the ability to save searches, so users can re-run them as needed, and custom tagging, to group certain emails together for future reference. Users can also access their archives from Outlook Web Access, the IBM Lotus Notes Web Client, BlackBerry® devices and through a browser-based, secure website, which is a convenient option for employees working from home or on the go.

Comprehensive search features
Your users can access Personal Archive to search for specific emails and attachments two ways: Quick Search and Advanced Search. The Advanced Search option gives them the ability to customize their searches based on a variety of criterion, such as message keywords, to, from, subject, date(s), attachments, etc.

Personal Archive’s Search Filters offer advanced functionality to help your users quickly and easily fine-tune their searches. Whether they conduct a Quick Search or an Advanced Search, they receive overall search results (based on their search terms) as well as a comprehensive Search Filter list, featuring a variety of categorized criteria to further hone in on whatever they are trying to find. They can also save their searches for future reference (which means they don’t have to keep recreating their most common searches).

Send and receive emails when your mail server is down
Protect your emails from the unexpected with Info Exchange’s Email Continuity. Research suggests that most small and midsized enterprises experience more than 40 total hours of unplanned email downtime each year. And some estimates suggest that upwards of 40% of these outages last more than 24 hours.

Given the mission-critical nature of email, any significant downtime often results in serious consequences—deadlines get missed, orders cannot be processed and vital communications cease. Not only does downtime affect your day-to-day operations and workforce productivity, it also jeopardizes your organization’s reputation, financial performance, and ultimately, business success.

Back Up Your On-Premise & Cloud-based Email
Info Exchange’s Email Continuity is an always-on backup and continuity service that provides your users with “standby mailboxes,” enabling them to send and receive email when your server is unavailable as if it were online. Email Continuity allows your IT resources to focus on the root cause of the outage instead of wasting time implementing temporary solutions (e.g. MX repoints, etc.).

Once service to the primary mail platform is restored, messages are routed from the archive back to your primary system (no duplicate messages are stored).

Info Exchange’s Email Continuity captures all of your users’ inbound, outbound and interoffice messages (including attachments), both before and during an outage, and stores and indexes them in our easy-to-use, online archiving system. Your users can view their archives through a web browser, and administrators can deploy personal desktop access to users via a web-based folder in their primary email client. Email Continuity lets users:

• View a multi-day window of email history
• Create, reply to and forward messages
• Quickly search for specific emails and attachments

Overcome email server breakdowns, stay productive and protect your business with Info Exchange’s Email Continuity