Info Exchange has partnered with the world’s largest Exchange 2010 hosting company to deliver Hosted Exchange and related services to Jamaica and the Caribbean Region.

Unlike other corporate email service providers, Info Exchange delivers “full service” to small and mid-size businesses.  There are four big differences between our Hosted Exchange service and other providers.

"Full service" starts with our Exchange Concierge® team which manages the complex task of on-boarding and migrating new customers’ email, contacts, calendars, and other resources to our Hosted Exchange environment.

Our Exchange 2010 hosting is backed by a 99.999% uptime SLA and 24x7 support from certified staff.

Your company gets Exchange 2010 delivered from one of the five data centres we operate. Your employees can share email, calendars, public folders and more through Microsoft Outlook, their smartphones, and web browsers; all without the complexity of an on-premise Exchange server.

Our Exchange hosting customers can complement their service with optional features to address compliance requirements, increase productivity, and add administrative control. Like our Exchange hosting service, these optional features can be managed from the intuitive HostPilot® Control Panel.

Wireless Email
Synchronize email, contacts and calendars with our BlackBerry hosting or ActiveSync options. These options automatically "push" your important data to your iPhone, BlackBerry, Android, Windows Mobile or other device over the air.

Email Compliance
Assure basic or compliant email archiving. Enforce company disclaimers to meet legal requirements.

Secure Mail
Encrypt sensitive email, including contracts, financial statements and more.

Public Folders
Get public folders, with unlimited sub-folders, for centrally accessing and sharing documents.

Resource Mailboxes
Schedule resources such as meeting rooms, conference lines, projectors, and more.

Outlook 2010
Download Outlook 2010, the latest version, for each user. Free software updates included.

Microsoft LYNC
Microsoft Lync Secure Instant Messaging from Intermedia gives you secure, business-grade instant messaging, presence and more in one service, allowing streamlined communications with greater flexibility and control.

You and your employees can manage instant messaging, voice chat, video chat, meetings and shared whiteboard sessions right from your PC.
Lync is a powerful collaboration tool, particularly for keeping remote employees and multiple offices in sync. Options for web conferencing are also available. Lync is:

• Secure and private
• Legally compliant
• Built for business use
• Integrated* with your hosted Exchange email

SharePoint
Collaborate and share documents online. Windows SharePoint Services integrates with Microsoft Exchange to allow central storage for documents. Keep data like Word or Excel files in a SharePoint site. Enable employees to securely access the files from any PC.

Userpilot
Sync your on-premise Active Directory (AD) with Exchange.  Instead of maintaining two sets of passwords to log in, your staff will need only to use their Windows Login Password.

PST Manager
Upload, download and store PST files. This is useful for storing data related to ex-employees or old computers.

A Fully Secure Exchange 2010 Environment from Info Exchange

You’re about to entrust your company’s critical business data and email communications to a hosted Exchange provider. How confident are you that your information will be fully secure?
At Info Exchange, we consider security fundamental to the premium service we provide our customers. In fact, our business is predicated on our ability to offer a more secure environment than our customers could deploy themselves on-premise.
Security controls extend across every aspect of our business including:

Data Replication
In addition to regular backups, Info Exchange replicates Exchange 2010 data in real time from one set of premium hardware to another.  This protects the critical information your business keeps within Exchange, even in the event of hardware failure or database corruption.  It also enables Info Exchange to rapidly restore the full functionality of your Exchange environment should an issue occur.

Multi-Tenant Platform Security
Multiple redundant, enterprise-class firewall systems integrate firewall, VPN and traffic management to prevent unwarranted intrusions and ensure only authorized users access the Exchange environment. We also use an intrusion detection system (IDS) to detect malicious network traffic and computer usage that often cannot be caught by a conventional firewall.

Physical Security
We invest a great deal more in physical security than most IT organizations could ever afford. Each of our five premium datacenters (four US-based, one UK-based) is closely monitored and guarded 24x7x365 with sophisticated pan/tilt closed-circuit TVs. Secure access is strictly enforced using the very latest technology, including electronic man-trap devices between lobby and datacenter, motion sensors, and controlled ID key-cards. Security guards are stationed at every entrance to the site.

Email Security and Continuity
Info Exchange offers a full suite of products that provides our customers with secure and always available email:

Antispam: All Info Exchange’s Exchange accounts include SpamStopper™, our advanced antispam software, to provide the ultimate in spam protection at no cost.

Antivirus: Info Exchange provides comprehensive managed antivirus protection of all Exchange mailboxes, free of charge. This advanced software catches 99.999 percent of all viruses that could potentially infiltrate and harm your mailboxes and Exchange environment.

Content filtering: Exchange customers can limit email content to comply with acceptable business use policies, company, state and federal communications regulations.

Feature	Info Exchange	On-Premise	Other
Firewalls and intrusion detection platform security	Multiple, redundant firewalls + Intrusion Detection System (IDS)	Single firewall, possibly IDS	Single firewall, possibly IDS
Physical security	24x7x365 video surveillance, security guards, secure entry	Limited	Limited
Antivirus and antispam	Included on all servers for FREE	Limited	Available for an extra charge
Security staff and employee controls	Dedicated security staff; Detailed employee access controls	Security role shared w/IT Ops	Security role shared w/IT Ops

Encrypted Mail: Email between mailboxes on our system is natively encrypted. Clients can also use our Encrypted Email solution in order to communicate externally with military-grade encryption of email and attachments. Our Policy-based Encrypted Email easily encrypts emails based on company-wide rules and policies that clients set up and manage - all without disrupting day-to-day workflow. All email content and attachments are automatically scanned to detect whether the message warrants encryption before being sent. Policies can be configured to encrypt and send, return to sender or delete messages with insecure content. This option reduces human error and minimizes the risk of security breaches. If clients need end-to-end encryption, we also offer user-level Encrypted Email, which encrypts emails from the desktop client, and can be used to encrypt intra-company and confidential communications. Both Encrypted email solutions are backed by a globally-recognized Certificate Authority. Standards-based technologies are used, such as Public Key Infrastructure (PKI), S/MIME, and X.509 certificates, to establish confidentiality, message integrity and user authentication.

SAS 70 Type II Certification

Info Exchange Infrastructure Partner is a SAS 70 Type II certified company-wide, not just at the datacenter level. This rigorous certification requires an independent auditor to validate, in their opinion, that the controls and processes in use are effective over its one year evaluation period.

Dedicated Security Staff and Employee Controls
The extended Info Exchange team offers a dedicated, full-time security staff, led by a Certified Information Systems Security Professional (CISSP) analyst.  Every employee, regardless of their role, undergoes a rigorous background check.
Employee access to passwords, encryption keys and electronic credentials is also strictly controlled.